Dear Yong, Bonnie, and Cara,

Thank you for all your help during my recent bed purchase. I came into the store after neighbors told me they loved the new bed they had bought from you. I was fed up with pillowtop innerspring mattresses that become compressed and saggy after only a few years of use, and was looking for an alternative.

I appreciate the fact that you recommended the less expensive beds and that you all were so helpful about the various options. It is clear that you care about customer happiness and put a priority on the sort of customer service that matters.

Most important, however, is the bed. Although the feel of it is quite a bit firmer than the old pillowtops, it is very comfortable and I am sleeping far more soundly than I have in a long time. Thanks again.

Hiroshi
Los Angeles, CA